Shipping policy

This policy applies to physical bathroom products ordered from anicme.com.

1. Shipping area and cost

Free standard shipping is available across the United States, except to military addresses in the AA, AE, and AP regions. If an address cannot be served, anicme.com will contact the customer before fulfillment.

2. Order cutoff and processing

The order cutoff is 4:00 PM (UTC-5), Monday through Friday. Orders placed after the cutoff are treated as received on the next business day. Processing normally takes 1–3 business days.

3. Transit and total delivery time

Estimated transit time is 3–7 business days after carrier pickup. Estimated total delivery time is 4–10 business days, consisting of processing time plus transit time. Public holidays, severe weather, address issues, carrier delays, and remote destinations can affect these estimates.

4. Carriers

anicme.com works with trusted carriers such as UPS, FedEx, and freight partners when appropriate to transport orders safely and reliably. The carrier is selected according to package dimensions, weight, and destination.

5. Bathroom fixture packaging

Metal faucets, valve trim, tub fillers, shower hardware, linear drains, bath hardware, wall-mounted towel rails, and shower-door hardware are packed to limit movement and protect finished surfaces. Customers should retain the carton, inserts, protective sleeves, hardware bags, and shipping label until the order is inspected and the return period has passed.

6. Delivery inspection

Inspect the outer carton and all metal surfaces, hoses, valves, brackets, gaskets, and fasteners promptly after delivery. Report missing parts, visible damage, or an incorrect item to support@anicme.com with the order number and clear photographs.

7. Tracking and address accuracy

Tracking is sent when available. The customer is responsible for a complete delivery address and a secure delivery location. Email support@anicme.com within 24 hours of ordering to request an address change; changes cannot be guaranteed after processing begins.

8. Exchange

anicme.com does not offer direct exchanges. Return the original eligible item under the Return and Refund Policy and place a separate order for the preferred item. A replacement order may be placed at any time and is processed independently from the return and refund.

9. Split shipments

Orders containing more than one bathroom product may arrive in separate packages. Separate tracking details may be provided without an additional standard-shipping charge.