Return and Refund Policy

This policy applies to bathroom products purchased from anicme.com.

1. 30-day return window

A return request must be emailed to support@anicme.com within 30 days after delivery. Include the order number, item name, reason for return, and photographs when the product is damaged, incorrect, incomplete, or defective.

2. Return condition

Unless the item arrived damaged, incorrect, or defective, it must be unused, uninstalled, unmodified, and returned with all valves, hoses, brackets, gaskets, fasteners, tools, manuals, protective sleeves, and original packaging. Dry-fitting that scratches a finish, applied sealant, cut hoses, altered threads, installed drains, mounted towel rails, drilled shower glass, or hardware marks can make an item ineligible for return.

Return address: 1125 Cruise St, Corinth, MS 38834, US.

3. Compatibility-related returns

Customers should confirm measurements, plumbing connections, wall depth, drain location, tub clearance, structural backing, glass thickness, hole locations, and swing clearance before installation.

4. Return authorization and shipping

Do not send a product back without return instructions. If anicme.com confirms that an item arrived damaged, incorrect, incomplete, or defective, anicme.com will provide the appropriate return or resolution instructions and cover approved return shipping. For preference changes or compatibility mistakes not caused by anicme.com, the customer is responsible for approved return shipping. No restocking fee is charged.

5. Non-returnable conditions

Items damaged by installation, misuse, incompatible plumbing, inadequate structural backing, incorrect waterproofing, abrasive cleaners, impact, unauthorized modification, glass fabrication errors, missing components, or return transit caused by inadequate repacking are not eligible as product defects. Rights required by law remain unaffected.

6. Refund timing

Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.

7. Exchanges

anicme.com does not offer direct exchanges. Return the original eligible item under this policy and place a separate order for the preferred item. A new order is processed independently from the return and refund.

8. Cancellations

Email support@anicme.com within 24 hours of placing an order to request cancellation or an address correction. Requests are not guaranteed after processing or fulfillment begins.